Multi-operator support - team work enabled

Allows different operators to be connected at the same time to support clients and users over a LAN or WAN.

Remote control - on demand

Remotely control an unlimited number of computers over the Internet without any prior installation or configuration.

Shared waiting list

The clients initially connect to the Netretina server and they are placed in a waiting list, which is shared amongst the available support operators.

Video conference & VoIP

Netretina Software integrates video conference & VoIP, with these features your operators can establish a video conference or VoIP session with your clients or employees.

Activex website integration - Help button

Remote support & help button in your enterprise web site.

Remote control - unattended remote administration - Windows service

Permanently connect, as a Windows service, an unlimited number of computers to Netretina server and then remotely control them.

Client connection code

New feature! Directly connect your clients with your operators using a connection code without having to stay in the waiting list.

Show online demos to your clients

Netretina Software allows you to show online remote demos to your clients from your computer.

Online chat

Communicate with your clients or your support operators using the chat feature.

Remote computers inventory

This will allow you to collect a complete computers inventory (software and hardware). This option also allows to export and save the inventory reports.

Trouble ticket system

This feature allows your clients to open support tickets from the Netretina client module